> ## Documentation Index
> Fetch the complete documentation index at: https://getconvoy.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Convoy Cloud Subscription and Access Policy

> At Convoy Cloud, we ensure a seamless subscription experience with a flexible grace period for payment issues.

## 1. Subscription Expiration and Grace Period

When a paid subscription expires and automatic renewal fails due to payment issues:

* Customers will enter a 14-day grace period.
* During this grace period, full access to clusters and services will be maintained.
* Customers will be notified immediately about the payment failure and the start of the grace period.

## 2. Service Access After Expiration

* Customers can continue to use their clusters during the 14-day grace period (Month 3 in the example).
* After the grace period, if payment is not received, cluster access will be restricted.

## 3. Cluster Preservation and Deletion Policy

* After the grace period, clusters will enter a "suspended" state for 60 days.
* During suspension:
  * Clusters will not be accessible but data will be preserved.
  * Customers can reactivate their subscription at any time to regain full access.
* If payment is not received within 60 days after suspension:
  * Clusters will be scheduled for deletion.
  * A final 7-day warning will be issued before permanent deletion.

## 4. Reactivation Process

* To reactivate a suspended account, customers must:
  * Update their payment method
  * Pay any outstanding balance
  * Choose a new subscription plan (if desired)

## 5. Data Retention and Recovery

* Data from deleted clusters will be retained for an additional 72 hours after deletion.
* During this period, customers can request data recovery by contacting support and paying a recovery fee.

## 6. Communication Timeline

* Payment failure: Immediate notification
* Grace period start: Day 1 notification
* Grace period end warning: Day 10 notification
* Suspension notice: Day 14 notification
* Deletion warning: 7 days before scheduled deletion
* Final deletion notice: Day of deletion

## 7. Prepaid Subscriptions

* For customers who have paid in advance, the grace period will begin at the end of their paid period.
* Example: If a customer paid for 2 months, the 14-day grace period would start at the beginning of month 3.

## 8. Account Reinstatement

* Customers can reinstate their account and recover their data at any point before the final deletion, subject to payment of all outstanding fees.